Terms and Conditions

The Soapy Woods Craft Shop Terms and Conditions

Can I Change Or Cancel My Custom Order?

Once completed and placed, your personalized order is immediately sent to our production and fulfillment facilities so that we may offer you expedient service. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. No refund will be issued for custom orders. 

Cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order.  

Can I Change Or Cancel My Order?

NON-Custom orders are shipped within 2-4 business days. You may cancel your NON-CUSTOMIZED order only if it has not shipped. Once shipped your order is finalized.  

When Will My Order Ship?

We pride ourselves on fast turnaround with most orders shipping from our production and fulfillment center within two business days for standard items which are not available for customization. Custom Orders are sent to production once your order is approved by you (if needed)  and confirmed. Your item(s) will ship once they are expertly crafted. Orders requiring more than one customization or multiple custom items, will require extra time to complete and ship, and must not have already been sent to production department.

Are There Any Restrictions In The Text Or Images That I Can Use To Personalize?

We reserve the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that we believe: Is  Pornographic, obscene, slanderous, or otherwise deemed inappropriate by us; Contains copyrighted material used without written permission of the owner; Advocates illegal activity; Provides a link to any of the above.

Can I Exceed the Character Limits Shown on the Website?, Are Spaces Considered A Character?

Our goal is to allow as much flexibility as possible with each custom order. For each product, however, our product design team has determined what will look best, which is how we set each character limit, therefore adhere to the character limit and you can be sure your product will look unforgettable!  NOTE:  Spaces and punctuation do count as one character each.

What Payment Methods Do You Accept?

We offer our Customers several convenient payment options.  We accept most major credit cards including Visa, MasterCard, Discover and American Express.  We do not accept cash WITH THE EXCEPTION OF EVENTS WE MAY PARTAKE IN, checks or COD.

Can I Have A Logo On My Items?

Yes!  Your logo or logo that you have consent (will be required to provide proof of use rights)  to use can be reproduced on most of our items, but minimum order quantities will apply.   NOTE:  Additional set-up fees, processing time and delivery fees may apply.    

What are your image requirements for Laser Engraving  
COMING SOON

What are your image requirements for CNC carving 

COMING SOON